1. Introduction

Aadya College of Pharmacy (ACP) is committed to maintaining a transparent and student-friendly environment where grievances are addressed fairly and promptly. This policy establishes a structured mechanism for handling grievances related to academics, administration, infrastructure, and other concerns affecting students.

2. Objectives

• To provide students with a platform to voice their grievances.
• To ensure a fair, unbiased, and transparent process of grievance redressal.
• To maintain a supportive and student-friendly atmosphere at ACP.
• To resolve grievances promptly and take preventive measures to avoid recurrence.
• To uphold the dignity and rights of students.

3. Scope of the Policy

This policy applies to all students of Aadya College of Pharmacy and covers grievances related to:

• Academic issues (exam results, attendance, curriculum, faculty, etc.)
• Administrative concerns (admission, fees, scholarships, etc.)
• Infrastructure (hostel, library, classrooms, labs, etc.)
• Harassment, discrimination, or misconduct
• Any other student-related matters

4. Grievance Redressal Mechanism

4.1 Submission of Grievance

• Students can submit grievances in writing to the Grievance Redressal Cell (GRC).
• Complaints can also be sent via email to the designated grievance redressal email ID.
• A grievance/suggestion box is available on campus for anonymous complaints.

4.2 Review and Investigation

• The Grievance Redressal Committee (GRC) will review the complaint within 7 working days.
• The committee may conduct inquiries by consulting relevant faculty, students, or administrative staff.
• Confidentiality and impartiality will be maintained throughout the process.

4.3 Resolution and Action

• Based on the findings, the committee will take appropriate action and recommend solutions.
• The complainant will be informed of the resolution within 15 working days.
• If the grievance is unresolved, it can be escalated to the Principal or Management Committee for further review.

5. Roles and Responsibilities of the Grievance Redressal Cell (GRC)

• Receive, document, and address grievances in a timely manner.
• Conduct fair and unbiased inquiries into grievances.
• Recommend appropriate actions and ensure proper implementation.
• Maintain confidentiality and protect students from any retaliation.
• Raise awareness among students about grievance redressal procedures.

6. Escalation and Appeal

• If a student is dissatisfied with the decision of the GRC, they may submit an appeal to the Principal within 10 working days.
• If the issue remains unresolved, it will be forwarded to the Management Committee for final resolution.

7. Confidentiality and Fairness

• The identity of the complainant will be kept confidential.
• All grievances will be handled with transparency, fairness, and without bias.
• No student shall face discrimination or retaliation for raising a legitimate grievance.

8. Awareness and Communication

• Information regarding the grievance redressal process will be displayed on the college notice board and website.

The GRC will conduct awareness programs to educate students on their rights and grievance mechanisms.